Returns Policy

As a part of our “Impressive Personalised Service” (you’ll be 100% impressed is our aim),
If you are not 100% satisfied with the product you received, you can return that item to us for a full refund to your account or exchange it for another product if you prefer and return shipping may be FREE.

• Products must be in the condition you received them and in the original box and/or packaging, with the information booklets or accessories.

• You will need original PowAGroup tax invoice or delivery docket.  

• If you paid freight to receive the item it may have a freight charge apply on returned item unless you pay the freight back to our warehouse.

• If the item mentions special order or is non-returnable, then no returns will be permitted on those items.

• Once your return is received in the warehouse and processed (usually within 72-96 hours of receipt), a credit will automatically be applied to your account.
•  As part of our 12 month online purchases return policy, all returns will need to be received and processed by our warehouse within 364 days of purchase invoice date.

• If an item is damaged or not in original packaging or missing anything we may not credit.
• Clearance or Phase Out (*PO*) products cannot be returned.
• Restocking fees may be applied, unless goods were faulty or supplied incorrectly.

• For warranty claims and returns see warranty section.

• Cancelled orders before shipping and paid online by credit card may have a 10% bank & processing fee deducted from the purchase amount prior to refund.
• For further details, please refer to our Terms and Conditions.

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